TRAINING AND ASSESSMENT PROFESSIONALS

PROFILES ASSESSMENTS

The Profile XT™ is a multi-purpose assessment used for selection, coaching, training, promotion, managing, and succession planning.

Step One Survey II® is a pre-employment screening tool that measures integrity, substance abuse, reliability, and work ethic.

Profiles Sales Indicator™ is a tool for selecting, managing, and training salespeople.

Profiles Performance Indicator™ measures five key personality factors and their impact on seven critically important aspects of success in business.

Profiles Team Analysis™ makes team building both challenging and rewarding.

Profiles Checkpoint 360™ Competency Feedback System is a powerful professional development tool, that positively impacts an individual's growth and career, and an organization's success.

Customer Service Perspective is a tool for making sure everyone in your company is on the customer service team.


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Management & Leadership Training Programs

These courses are recommended for managers who are in leadership positions and for exceptional employees being groomed for advancement.

Leadership training for mid-level and first-line supervisors includes Exceptional Customer Service, Effective Supervision, Stress Management Strategies, Time Management, Quality Control, Making Meetings Work, Teamwork, Project Management, and Interpersonal Skills.


Exceptional Customer Service

Customer service training programs are completely customized to meet the needs and goals of each organization. We emphasize communication skills and the role and importance of the customer. Training techniques frequently include the use of video-taped interviews with actual customers, and "good service / bad service" videos featuring employees and customers. Customer service surveys may also be used to gauge and demonstrate customer satisfaction.

Actual training time is generally between 2 & 4 hours, which includes use of custom videos prepared for the individual organization and interactive group discussion. Large classes can be accommodated, providing proper audio-visual equipment is available.


Effective Supervision

Many supervisors receive little or no training prior to being promoted to a critical role within the organization. This customized and highly interactive workshop allows participants to explore the nature of leadership. Team dynamics, communication skills, conflict resolution, situational leadership, motivation and morale, reward and recognition, performance counseling and the leader's responsibility for workplace stress are typically examined. Values and ethics are stressed throughout. Techniques are presented and practiced in thought-provoking and memorable exercises.

Recommended class length 12 - 20 hours. Groups of 8 - 15 are suggested. Individuals who attend this class should not enroll in Teamwork or Interpersonal Skills class.


Strategies for Managing Stress

Life is a process of adapting to the positive and negative situations around us. This workshop is designed to help participants further develop these adaptive skills. It provides ideas and techniques for changing one's outlook when it's not possible to change the world around us. It encourages individuals to start taking charge of their reactions to people and situations in order to relieve and reduce the stress in their lives. We emphasize the value of effective communication skills through supplemental exercises.

Recommended class length: 4 hours. Group of 8 - 15 are suggested.


Introduction to Quality Control

This problem solving course is an excellent precursor to Statistical Process Control training. Topics include flowcharting, brainstorming, cause & effect diagrams, affinity diagrams, activity network diagrams, run-charts, and other tools. Team-oriented problem solving methodology is also included. Problem solving teams address actual company-specific problems.

Recommended class length 8 - 16 hours. Groups of 8 - 12 are suggested. If SPC is being taught, it is recommended that this course be taken prior to SPC.


Making Meetings Work

This course is designed for managers, supervisors, and team members who lead or facilitate meetings. We explore the true cost of meetings and techniques for improving results and reducing time spent in meetings are discussed and practiced. Topics include getting people to speak up, keeping everyone on the main point, solving problems, effectively, resolving conflict, and making sure things get done. By the end of the course participants will have developed their own set of meeting guidelines for their organization.

Recommended class length: 4 hours. Groups of 8 - 15 are suggested.


Managing Projects

This course explores and develops the skills necessary to successfully manage projects. In addition to technical and operational skills, step-by-step procedures are taught and practiced. Interpersonal skills, such as appreciating and understanding people's needs, motives, and responses, team building techniques, and the basic management functions (planning, organizing, directing, coordinating and controlling), are emphasized. Popular software tools used to track projects are discussed briefly.

Recommended class length: 8 - 12 hours. Groups of 8 - 15 are suggested.


Legal Aspects of Workplace Communications

This course teaches the legal requirements for workplace relationships, including limits on harassment, sexual harassment, superior-subordinate counseling and direction.

Recommended class length: 4 hours. Groups of 8 - 15 are suggested.


Quality First!

Behind every business transaction, it's people who make the difference. If you are experiencing problems with workplace violence, high accident rates, excessive workers' compensation claims, absenteeism, chronic tardiness, low productivity, high turnover rates, or morale, this may be the program that turns your business around. Companies have experienced a 40% reduction in workers' compensation costs, 37% less absenteeism and tardiness, and a 55% decline in turnover after employing these practices.

Each session is eight hours in length and groups should be limited to no more than 25 people.


Rope Course

The course provides leadership and teamwork development to supervisors through the ROPES challenge course.

This is a day-long program held outdoors in distant locations. It is physically strenuous. Course costs do not include transportation.


Evaluation of Employees

The evaluation of employees includes both formal and informal counseling, evaluation against norms, and setting company norms. This course is best taught in conjunction with the assessment instruments offered in this catalog.

Recommended class length: 4 hours. Groups of 8 - 15 are suggested.


Train the Trainer

People with good technical skills are not guaranteed success when it comes to training others. This course is designed to train trainers and potential trainers in the basics of adult education. Different learning styles are discussed and examined. Training preparation, presentation skills, and assessment techniques are also covered. Video-taped presentations are recorded, reviewed, and critiqued.

Recommended class length: 8 hours. Groups of 8 - 15 are suggested.


Spanish Language Training for Supervisors

Supervisors learn conversational Spanish and cross-culture training.

Recommended class length: 50 hours minimum depending on ability of the student. Groups of 5-20 are suggested.


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